- Ioana Ciolacu - https://www.ioanaciolacu.com -

LEGAL AREA

[vc_row full_height=”yes” columns_placement=”top” background_style=”normal”][vc_column][vc_empty_space][vc_text_separator title=”LEGAL AREA”][vc_tta_tour style=”flat” color=”white” active_section=”1″][vc_tta_section title=”TERMS OF USE” tab_id=”1484418642770-73a866a8-547c”][vc_column_text]General terms and conditions

These terms apply to all users of the domains ioanaciolacu.com and their sub-domains (henceforth: the site). The terms and conditions will be valid for all your future transactions with SC. SKINDROME SRL (henceforth: Ioana Ciolacu; may be referred to as ’us’) and visits to the site. Ioana Ciolacu reserves the right to revise these terms and conditions and users are responsible for keeping themselves updated with such changes.

Disclaimer

Ioana Ciolacu does not guarantee that all items included in the Ioana Ciolacu web shop are in stock at the time of your order. In the event that an item is unavailable, Ioana Ciolacu will contact you shortly by phone or by e-mail. Ioana Ciolacu cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Ioana Ciolacu may, at any time, amend the content of the site. Although Ioana Ciolacu strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Ioana Ciolacu will give you the option of placing a new order with the correct price or canceling your order. Ioana Ciolacu, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where Ioana Ciolacu acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Ioana Ciolacu cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Ioana Ciolacu cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright permission notice

Copyrights in the documents provided in this site (including, without limitation, the trade marks of Ioana Ciolacu, logos, graphics, text, photos, designs, icons, images and data) are owned by Ioana Ciolacu. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Ioana Ciolacu. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please address at pr@ioanaciolacu.com [1]

Trademarks

Our trademarks include the Ioana Ciolacu name and logo. These trademarks are used and registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Security

Ioana Ciolacu uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Privacy policy

All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring  the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Ioana Ciolacu. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from Ioana Ciolacu. You have the right to review your information on file at any time. This can be accessed by emailing here [2]. If the data is incomplete or incorrect, you have the right to have the information corrected. All customers paying by card are subject to validation checks. Ioana Ciolacu reserves the right to delay any order if fraud is suspected. For security reasons, we do not store any payment information in our database.

Cookies

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identifies your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The web shop cannot be accessed if cookies are disabled. For more information please carefully  read the Cookies Policy in the Legal Area [3] section.

Colours

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

Violation of rules

Ioana Ciolacu reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force majeure

In case of Force Majeure, Ioana Ciolacu’s obligations will be suspended. The contract between you and Ioana Ciolacu can, in such cases, be partially or fully terminated by yourself or by Ioana Ciolacu. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, Ioana Ciolacu will attempt to resolve all issues in a timely manner.

Governing law

These terms of use are compiled in accordance with Romanian law and the Romanian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Romania and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”TERMS OF SALE” tab_id=”1484418642871-b4d83339-18ee”][vc_column_text]The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (“ioanaciolacu.com”). The products purchased on ioanaciolacu.com are directly sold by SKINDROME SRL (“SKINDROME”) with registered office in Romania at 31 Ion Campineanu Street, Bl. 4, sc. 4, ap. 118 010035 Bucharest, business register number J40/4956/2014 , tax code and VAT number 33090360 (hereinafter referred to as “the Vendor” or “We” or “Us”). Requests for information should be made through our Customer Care [4]. If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on ioanaciolacu.com, as well as and other general information on the services provided by ioanaciolacu.com. Remember that you can always contact us by e-mail: customercare@ioanaciolacu.com [5]. For any other legal information, go to the sections: Terms of Use and Privacy Policy.

1. Our Business Policy

1.1 The Vendor offers products for sale on ioanaciolacu.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on ioanaciolacu.com.

1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.

1.4 These Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on ioanaciolacu.com between the users of ioanaciolacu.com and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on ioanaciolacu.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of ioanaciolacu.com and third parties.

2. How to Execute a Contract with the Vendor

2.0 Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and SKINDROME  will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Bucharest, Romania and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Ioana Ciolacu.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the ioanaciolacu.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

2.1 In order to place an order for the purchase of one or more products on ioanaciolacu.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 Before purchasing products, you will be asked on the transmitted order form to carefully read the General Terms and Conditions of Sale, to print a copy of them by using the print command and to save or make a copy thereof for your personal records. We will also provide you with a summary of the commercial and contractual terms and conditions we are proposing for the purchase of products, which contains reference to the Terms and Conditions of Sale, and a summary of the information on the essential features of each product ordered, along with the relative price (including all applicable taxes or fees,) the payment methods you may use to acquire each product, the delivery methods for the purchased products, the procedures for handling trader claims, and shipping and delivery costs. It also contains the details and mailing and e-mail addresses of the Vendor and the date by which the Vendor promises to deliver the goods. The Vendor will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and the procedures and time limits for returning the purchased products (as per Return Form). You will also be provided with an indication regarding the circumstances under which you would lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In the order form viewed immediately prior to entering into the purchase agreement, we will provide you with summarized information regarding the essential features of each product ordered, the price (including all applicable taxes or fees) and the shipping costs (including therein any additional costs you have incurred due to choosing a different and/or faster type of shipping and delivery than the standard method. The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 When you transmit the order form, you will be informed that this forwarding constitutes an obligation to pay the price indicated. The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Order, in the Customer Care area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on ioanaciolacu.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund, without undue delay, the amount paid for those items and the contract between the parties will consider to have been terminated.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms of Sale. Should you not agree with certain provisions of these Terms of Sale, please do not submit your order form for the purchase of products on ioanaciolacu.com.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on ioanaciolacu.com, even through links, including the Terms of Use and Privacy Policy.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing the order details,  summary of the information related to the order form, the products’ main characteristics, detailed information on the price, terms of payment, and shipping costs.

3. Guarantees and Product Price Indication

3.1 On ioanaciolacu.com, we only offer products marked with the “Ioana Ciolacu” trademark. These products are produced by us directly at the studio and/or at the manufacturer authorized by the studio.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on ioanaciolacu.com on each product page. The products offered for sale on ioanaciolacu.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.

3.5 All Products come with an identification tag attached. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.

3.6 Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products or not fully refund the amounts paid for the purchase, as concerns products that are returned without the corresponding tag or that have been altered from their original status or damaged, as is more extensively clarified in paragraph 7.9.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. Under no circumstance will costs that are higher than those effectively incurred by the Vendor be charged, in relation to your previously selected payment method.

4.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to ING Bank or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Customer Care area [4] and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Care

Please contact our Customer Care [4] for further information.

7. Returns

7.1 You may return products purchased from Us, without any penalty and without specifying the reason, within fifteen (15) days from receiving the products purchased on ioanaciolacu.com.

7.2 To withdraw from the contract you may use the online Return Form [6] or the return form found in the package, filling out the form and transmitting it directly online through customercare@ioanaciolacu.com [5], or you may draft and send the Vendor another declaration explicitly stating your decision to withdraw from the contract. Should you choose to use the Return Form to be sent by e-mail through customercare@ioanaciolacu.com [5], the Vendor will send you an e-mail confirming receipt of the return request. You will be responsible for proving that you exercised your withdrawal right in a correct, timely manner.

7.3 Once you have exercised your right to withdraw from the contract, it is necessary to return the items to the Vendor by sending them back through the courier within fourteen (14) days from the date on which you received the goods and informed the Vendor of the return.

7.4 The costs is at your own expense for the return shipping. You will have to directly take care of the return shipping payment, at your own expense.

7.5 The return right – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:

a. Return Form transmitted directly online through email at customercare@ioanaciolacu.com [5] or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and signed and sent to the Vendor within two (2) days after receiving the products;

b. the products must not be used, worn or washed;

c. the identifying tag must still be attached to the products , which is an integral part of the item;

d. products must be returned in their original packaging;

e. returned products must be delivered to the shipping agent within fourteen (14) days of when you have informed the Vendor of your decision to withdraw from the contract;

f. products must not be damaged.

If the terms and conditions for exercising your right to withdraw from the contract, as per points a), e) and f) of paragraph 7.5 above, are not complied with, you will not have the right to be reimbursed the amounts already paid to the Vendor. Within 14 days of the email communicating the non-acceptance of the withdrawal being sent, you may choose to re-obtain, at your own expense, the products in the state in which they were returned to the Vendor, through a written exchange with the Vendor according to the instructions that will be provided. If not, the Vendor may keep the products, in addition to the sum already paid for their acquisition. Whenever the conditions indicated in letters b), c) and d) of previous paragraph 7.5 are not respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will indeed be responsible for the decrease in value of the returned products, following a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the provided refund, whereby you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may choose to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, informing the Vendor thereof according to the procedures of which you will be advised. Otherwise, the Vendor may retain the products and an amount corresponding to the percent deducted from the refund. After the return of the products, the Vendor shall check their compliance with the terms and conditions laid down in paragraph 7. In the event that the outcome of these checks is positive, the Vendor shall send you the corresponding email confirmation of the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor takes steps to inform you, via e-mail, that a decrease in value of the returned products has been detected, deriving from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 7.5 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to the possibility of your having the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, pursuant to the terms provided for in paragraph 7.10.

7.8 If the return right is exercised in conformity with the provisions set forth in this section, ioanaciolacu.com shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure. If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of withdrawal being exercised, shall be made by the Vendor, in all cases, to the person that made the payment.

7.9 The refund procedure will be initiated by ioanaciolacu.com within fourteen (14) days from when ioanaciolacu.com was informed of your decision to return. The procedure will begin after checking to ensure that the customer’s return is in accordance with the Return Policy and that the returned products have been accepted as indicated in par. 8.

7.10 Should the terms and conditions for exercising your right of withdrawal, as indicated in letters a), e) and f) of paragraph 7 above not be respected, you will not be entitled to any refund of sums already paid to the Vendor. Within 14 days of sending the e-mail whereby you are informed of the non-acceptance of the return, you may opt to be redelivered the products, at your expense, and in the condition in which they were returned to the Vendor, providing notice thereof to said Vendor, according to the procedures of which you will be informed. Otherwise, the Vendor may retain the products, in addition to the amounts already paid for their purchase. Should the terms and conditions indicated in letters b), c) and d) of previous paragraph 7.5 not be respected, you will not be entitled to a full refund of the amounts already paid to the Vendor. You will in fact be responsible for the decrease in value of the products returned, as a result of a use other than the one authorized by the Vendor with the intent of allowing you to assess the nature, features and functioning of the products themselves. In this case, between 10 and 90 percent of the amounts you paid to the Vendor to purchase the returned products will be deducted from the refund, of which you will be specifically informed, via e-mail, by the Vendor. Within 14 days of sending the e-mail informing you of the amount deducted from the refund, you may opt to be redelivered, at your expense, the products in the condition in which they were returned to the Vendor, providing notice thereof to the Vendor, according to the methods of which you will be informed. Otherwise, the Vendor may retain the products and an amount which corresponds to the percent deducted from the refund.

8. Refund Times and Procedures

8.1 After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an e-mail confirming the acceptance of the returned products. In the event that the checks do not have a positive outcome, the Vendor will take measures to inform you, via e-mail, that a decrease in value of the returned products has been detected, which derives from your failure to comply with the conditions indicated in letters b), c) and d) of paragraph 7.3 above. The Vendor simultaneously sees to it that you are also informed of the amount that will be deducted from the amounts you paid to purchase the returned products; without prejudice, in the alternative, to your being able to have the products redelivered to you, at your expense, and in the condition in which they were returned to the Vendor, as provided for in paragraph 7.10 above.

8.2 Whatever payment type you used, the full or partial refund procedure shall be started by the Vendor within fourteen (14) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

8.3 The Vendor issues the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Vendor to use another payment method, and on the condition that you must not incur any further cost as a result of the refund. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.4 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest.

9. Privacy

9.1 You will find information on how we process your personal data by clicking on Privacy Policy [7].

9.2 You are advised to read, if you haven’t already done so, our Terms and Condition of Use which also contain important information on how we process the personal data of our users and on the security systems of ioanaciolacu.com.

9.3 For further information on our Privacy Policy you can contact us at customercare@ioanaciolacu.com [5], by phone  +40 (0)31 100 50 73 (from Monday to Friday from 10 am to 5 pm +2 GMT, excluding holidays) or at Vendor’s registered offices located in 35 Ion Campineanu Street, Bl.4, sc. 4, ap. 118 010035, Bucharest, Romania.

10. Invoices

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order, along with the invoice. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and SKINDROME  will be completed when we email you to confirm the goods have been dispatched, along with the invoice. The sale contract is therefore concluded in Bucharest, Romania and the language of the contract is English.

In the package you will find the invoice for the good/goods you have purchased. Please keep the invoice for personal reference.

11. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on ioanaciolacu.com[/vc_column_text][/vc_tta_section][vc_tta_section title=”PRIVACY POLICY” tab_id=”1484418686722-5106dc37-256d”][vc_column_text]General privacy policy

Ioanaciolacu.com is managed by, and the property of SC. SKINDROME SRL. (hereinafter referred to as ioanaciolacu.com or we). SC SKINDROME SRL is a data controller registered at The National Supervisory Authority For Personal Data Processing under the Notification no XXXXX. SC SKINDROME SRL is registered in 31st Ion Campineanu Street, Bucharest, Romania, under no. J40/4956/2014, unique registration code 33090360. Ioana Ciolacu recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with Ioana Ciolacu, use our online store you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Ioana Ciolacu.

What information does Ioana Ciolacu collect?

Ioana Ciolacu collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track ip addresses so we can improve our services and enhance your Ioana Ciolacu experience. In addition, Ioana Ciolacu collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers. Ioana Ciolacu does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

How does Ioana Ciolacu use the information you provide?

If you give us your personal information online, then with your consent, Ioana Ciolacu will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by giving the appropriate consent on our web site. In addition, we may use information about your product interests and purchases from us  to help us improve our site design and your online shopping experience. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does Ioana Ciolacu share your information with others?

Ioana Ciolacu does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any third parties except for shipping purposes. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Ioana Ciolacu contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Ioana Ciolacu’s behalf  but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Ioana Ciolacu is acquired by another entity or is merged or consolidated, information about Ioana Ciolacu customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Security

On Ioana Ciolacu, every purchase is made with maximum security thanks to the use of Comodo-certified SECURE SERVERS and the implementation of the most advanced encryption services (SSL). We only use PROTECTED CONNECTIONS, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your CREDIT CARD PURCHASES, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Ioana Ciolacu uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Accuracy and retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from Ioana Ciolacu ’s marketing list at any time by contacting our customer service by email customercare@ioanaciolacu.com or mailing address listed below.

Acceptance of privacy and modifications

By accessing and using the Ioana Ciolacu website (including purchasing items through our website), you consent to our collection, use and disclosure of your information as described in this privacy policy. Ioana Ciolacu reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Contact us

If you have any comments or queries regarding our Privacy Policy, please send an email to customercare@ioanaciolacu.com, call us at +40 (0)31 100 50 73 (from Monday to Friday from 10 am to 5 pm +2 GMT, excluding holidays) or write to us at the following address: 35 Ion Campineanu Street, Bl. 4, sc. 4, ap. 118 010035 Bucharest, Romania[/vc_column_text][/vc_tta_section][vc_tta_section title=”RETURN POLICY” tab_id=”1484418689999-23771984-779c”][vc_column_text]Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) days from the date on which you received them from the Vendor. Returned items must be shipped back to the Vendor within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract. We invite you to complete the online Return Form [6] or the return form available on the package you receive from us and send it to us by email at customercare@ioanaciolacu.com [5] two (2) days after you receive the goods, in order for us to provide you with a Return Number (the Vendor will send you an e-mail confirming receipt of the withdrawal request sent through the Return Form [6]), or after having drafted and sent the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to it remaining your responsibility to prove that you exercised your withdrawal right in a proper, timely manner. It is not possible to return an item in exchange for another.

Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

a) Online Return [6] form or the return form found the in the package sent directly by email at customercare@ioanaciolacu.com [5] or another declaration explicitly stating your decision to withdraw from the contract must be correctly completed and sent to the Vendor within two (2) days after receiving the products;
b) the products must not have been used, worn or washed;
c) the identification tag must still be attached to the products, which constitutes an integral part of the item;
d) the returned products must be in their original packaging;
e) the returned products must be delivered to the Vendor within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract;
f) the products must not be damaged.

If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), e) and f) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, SKINDROME reserves the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b), c) and d) of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, SKINDROME reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.

Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted, or, if a decrease in value of the returned products has been detected, you will receive an email informing you of the amount being deducted from the refund. Whatever form of payment you used (Credit-Debit Card/Direct Bank Transfer/Pay on delivery), the refund procedure will start within fourteen (14) days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:

Purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;

Payment by Direct Bank Transfer : refunds will be credited to your Credit/Debit Card account and will be visible immediately. Reimbursement time to the credit card associated with your account depends on the bank that issued the card;

Payment in Cash on Delivery (for Romania only): the refund is delivered in cash at your door or in your account you have indicated to the Fastius Courier , therefore the refund time is dependent on the Courier Policy; normally the credit occurs within fourteen (14) days.

Identification Tag
All products sold by the Vendor include an identification tag attached. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.[/vc_column_text][/vc_tta_section][vc_tta_section title=”COOKIE POLICY” tab_id=”1484418692101-b35d5e1d-a03e”][vc_column_text]What is a cookie and what is it used for?
A cookie is a small piece of data that is used to store information on your computer’s browser or program data subfolders when you visit a website, such as ioanaciolacu.com (“website”). They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

What cookies does ioanaciolacu.com use and for what purpose?
Our website uses various different types of cookies and similar technologies, each of which has a different function as set out in the table below:

Functional cookies
These cookies enable the website to recognise you every time you access the website, so that you don’t have to type in your login details each time.
If you have added items to your basket and closed the session without completing your purchase, but have not removed the items from your basket, these cookies enable you to carry on shopping with the same basket the next time you visit the website within a reasonable period of time.
These cookies are not essential for the website to function, but they improve the website and the browsing experience.

Analytical cookies
These cookies are used for example by Google Analytics in order to carry out statistical analyses of how users use our website through their computers or via our mobile applications, such as how many pages a user has visited or the number of mouse clicks made on a page while using the website. In such events, SKINDROME processes the results of these analyses in an anonymous way and for statistics purposes only, provided that the service supplier uses the cookies in connection with the browser installed on your computer or other device used to browse our website.

How can I disable cookies? 
Most web browsers (Internet Explorer, Firefox, etc.) are configured to automatically accept cookies. However, most web browsers allow some control of most cookies through the browser settings, including the disabling of cookies at any time. We wish to make you aware, however, that disabling technical/browsing cookies or functional cookies may prevent our website from functioning correctly and/or may not allow you to fully and effectively take advantage of the services we offer.

In order to disable analytical cookies and to opt out of being tracked by Google Analytics across all websites, you can download the Google Analytics Opt Out Browser Add-on:tools.google.com/dlpage/gaoptout [8].[/vc_column_text][/vc_tta_section][/vc_tta_tour][vc_column_text]

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