TNT is our courier for domestic shipments and DHL is our courier for all shipments outside Romania. You will receive an email containing your Tracking Number once your package has been shipped from our distribution center. You can track and trace your package here Track your Order

Registered users can also find all information related to their orders in the My Account area.

To make purchases on Ioana Ciolacu you do not need to register however, we suggest you create an account to access exclusive areas and services dedicated to our customers.

Item Search
To easily browse our catalog, select a category from the navigation menu or browse our selections on the homepage. To find something more specific, use our filters or the website search option.

Product Information
On each product page, you will find all available sizes, a description and the composition of the item. Click on the product image to zoom in and see all of the details.

How to Order
1. From the item page, select the desired size of the product
2. Add the product to your Shopping Bag
3. Once you have finished shopping, click on Proceed to Checkout
4. Select a payment method
5. Enter your shipping details and on the following page, your payment details
6. Check that the information you entered is correct and click “Buy Now”.

After a few minutes you will receive a confirmation e-mail with the details of your order. From this moment on our studio will take care of everything and as soon as the order ships we will notify you with another confirmation e-mail.

Your order is processing:

The order has been received and we are processing it. We will send you an email containing the order details,  summary of the information related to the order form, the product’s main characteristics, detailed information on the price, terms of payment, and shipping costs. This email is NOT an acceptance of your order, just a confirmation that we have received it. Registered users can also find all information related to their orders in the My Account area.

Your order is complete:

As soon as the order is shipped from our distribution center, we will send you a confirmation e-mail containing your Tracking Number.

TNT is our courier for all shipments. You can track and trace your package here Track your Order

Registered users can also find all information related to their orders in the My Account area.

You can buy a Ioana Ciolacu gift card here GIFT CARD.
Choose how much you would like to give.
Add the recipient’s name, email address and a personal message.
The gift card will be emailed to the recipient and a delivery receipt will be emailed to you.

How to redeem a Gift Card
You can redeem on the payment page when making your purchase. The “Gift Card Code” space is displayed in the second page of the Shopping Bag: enter your Code and click Apply to obtain your new total. Your gift card amount will then be automatically deducted as payment on your order.

Please note:
If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your initial Gift Card.You can check your Gift Card balance by signing in, selecting My Account and then Gift Cards.
If your order exceeds the value of the gift card, all remaining balances exceeding the value of your gift card must be paid by credit or debit card.
Once you have received a gift card, only you can spend it. The balance will then be valid for 12 months. You can check your Gift Card balance by signing in, selecting My Account and then Gift Cards. To find out about extending gift card validation dates, please email customercare@ioanaciolacu.com

Delivery
A virtual gift card will be emailed to the recipient.
A delivery notification will be emailed to you for your reference.
The virtual gift card will arrive as soon as we have processed your order and taken payment.

Returns
Gift cards cannot be returned or exchanged for a card refund.
All returned items that were paid for with a gift card will be refunded to the initial Gift Card for you to use against a future purchase.
If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to the Gift Card. You can check your Gift Card balance by signing in, selecting My Account and then Gift Cards.

The size shown on the item’s label is indicated on every Product Page and converted into your Country’s corresponding size. To search for the size that interests you please use our Size Chart which should help you find the right size conversion and corresponding body measurements.

Find the right size for you with the help of our tables:

Create an account for access to exclusive areas and services dedicated to our customers:

Address Book
The Address Book is the section in which you can save your shipping addresses.
By logging in to My Account before concluding your order, you can call up the addresses saved in your Address Book directly in the Shopping Bag, making your purchases even easier.
You can modify your addresses at any time and also choose a primary address, which will automatically appear in your Shopping Bag.

My Orders
In the My Orders section, you can find an archive of the orders made from that account. By clicking on the Order Number, you will be able to see the details of the purchase and the delivery status. From here, you can also access all of the details related to any eventual returns.

Fast Checkout
Saves your credit card details and you won’t have to re-enter them when making purchases. Ioana Ciolacu guarantees the highest security standards when handling your data.

When you register, Ioana Ciolacu recognizes the Country in which you are located and automatically associates it to your account.

Ioana Ciolacu accepts the following payment methods:

Cash on delivery – for Romania only

Pay with cash when receiving the parcel. Service unavailable for Pick Up in Store service.

Credit card

Visa/Visa Electron, Mastercard/Maestro (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). We use www.plationline.ro services for Card payments. The payment will appear on your Bank Statement as ioanaciolacu.com/shop. Payment is only debited from your card at time of dispatch.

Direct Bank Transfer

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will be confirmed as soon as your card will be charged.

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call Customer Care at +40 (0)31 100 50 73 – from Monday to Friday from 10 am to 5 pm +2 GMT, excluding holidays.

On Ioana Ciolacu, every purchase is made with maximum security thanks to the use of Comodo-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Mastercard Securecode and Verified by Visa passwords

The MasterCard SecureCode / Verified by Visa passwords are security codes issued by your credit card company. If you have already registered with the service and created a password for your credit card, you will be asked to enter it before completing the order. If you have not yet activated this security feature no further information will be requested and you will be able to complete your purchase anyway.

Purchasing on Ioana Ciolacu is reserved for end consumers. Our prices are inclusive of vat.
For each order, Ioana Ciolacu issues an invoice; the document will be sent as an attachment in the shipping confirmation e-mail and along with your parcel.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.

For this reason, sales tax might be added to your merchandise total and displayed on the payment page of the cart.

We’ll send you the invoice by e-mail when the order is shipped and a copy along with your parcel. If you want to enter specific billing details just do it from the checkbox “Billing details” and specify your billing information.
For more information, please read our Terms & Conditions in full.

Please note that not all articles are in stock. This is why it may take up to 14 working days for us to create and dispatch your order. The number of days for shipping will be calculated from the time the order is completed.

TNT is our courier for domestic shipments and DHL is our courier for all shipments outside Romania. You will receive an email containing your Tracking Number once your package has been shipped from our distribution center. You can track and trace your package here Track your Order

It is possible to calculate your Country shipping costs in the Shopping Bag page and change the Country of delivery at Checkout. Please note that the exact shipping costs will be applied to your order at checkout.

We ship Worldwide in 90 countries:

Albania, Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Cote D’ivoire, Columbia, Croatia, Cuba, Denmark, Djibuti, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Estonia, Etiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guineea, Hong Kong, India, Indonezia, Iordania, Iran, Ireland, Israel, Italy, Japan, Kenia, Latvia, Lithuania, Luxemburg, Liechtenstein, Macedonia, Madagascar, Maldive, Malta, Marocco, Maurice, Mauritania, Mexico, Moldova, Mozambique, Niger, Nigeria, Norway, New Zeeland, Netherlands, Pakistan, Papua New Guinee, Poland, Portugal, Quatar, Cech Republic, Central African Republic, South Koreea, The Democratic Republic Of Congo, Rusia, Senegal, Republic Of Serbia, Singapore, Slovakia, Spain, Sudan, Sweden, Thailand, Taiwan, Tanzania, Tunisia, Turkey, Ukraine, Hungary, United Kingdom, United States, Venezuela, Vietnam.

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

Switzerland and Turkey
All products prices are displayed, exclusive of all taxes and duties as well as these countries vat. Orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.

Worldwide
Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

You can return any item purchased on our store within 14 days from the delivery date. Here’s how:

1. Make sure the items are in the same condition you received them in, with all tags still attached.
2. Complete the online Return Form within 2 days after receiving the products.
3. Complete the Return Form found in the package and prepare the package for delivery.
4. Contact a courier at your choice to pick up the package. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense.

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items. If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.

Notes:
We cannot accommodate exchanges at this time.
Send your return from the same Country in which you placed your order. We will not be able to accept returns from different Countries.
Send the package to the following address:

Ioana Ciolacu Showroom
35 H. M. Berthelot Street
010164 Bucharest, Romania
Phone: +40 (0)31 108 47 20

We reserve the right to refuse returns that are shipped after the 14-day grace period has expired or items that are not in the same condition you received them in.

The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

a) Complete the online Return Form and sent to us within two (2) days after receiving the products;
b) the products must not have been used, worn or washed;
c) the identification tag must still be attached to the products, which constitutes an integral part of the item;
d) the returned products must be in their original packaging;
e) the returned products must be delivered to us within fourteen (14) days of when you informed us of your decision to withdraw from the contract;
f) the products must not be damaged.

If you have fulfilled all requirements set forth above, we will send you a confirmation email and fully refund the price of the returned purchased products. You are responsible for the return shipping cost and you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in letters a), e) and f) of the previous paragraph. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products. You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated in letters b), c) and d) of the preceding paragraph. In this case, you may choose to accept a decrease in the refund, of which you will be informed, due to the decrease in value of the returned products, or to have the purchased products redelivered to you at your expense. Should you refuse this delivery, we reserve the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
For further assistance, read the Legal Area in full or contact us, we will be happy to assist you.

You can return items purchased at Ioana Ciolacu to our Showroom within 14 days, just follow the steps listed below:

Make sure the items are in the original condition, all tags and packaging include

Put the items into the original box, along with the return label, included in the original package.

Book an appointment at Ioana Ciolacu Showroom

We normally process returns within 3 business days of their arrival at our Showroom. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

Stores in different countries will not be able to accept your returns. At the moment, you can only return items in:

Ioana Ciolacu Showroom
35 H.M. Berthelot Street
010164 Bucharest, Romania
Phone: +40 (0)31 108 47 20