SHIPPING & DELIVERIES

 

Please note that not all articles are in stock. This is why it may take up to 14 working days for us to create and dispatch your order. The number of days for shipping will be calculated from the time the order is completed.

PICK UP IN STORE 
You can now collect your order in our Showroom at no additional cost.
We will contact you as soon as the order is ready
and set up a pick up appointment – Store Details
 Free
ROMANIA 
Express Shipping
Delivery in 1-2 working  days
 Free
EUROPE 
Express Shipping
Delivery in 2-4 working days
 € 25,00
WORLDWIDE 
Express Shipping
Delivery in up to 7 working days
 € 30,00

 

We ship Worldwide in 90 countries:

Albania, Algeria, Argentina, Australia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Cyprus, Cote D’ivoire, Columbia, Croatia, Cuba, Denmark, Djibuti, Ecuador, Egypt, El Salvador, Switzerland, United Arab Emirates, Estonia, Etiopia, Finland, France, Gabon, Germany, Ghana, Greece, Guineea, Hong Kong, India, Indonezia, Iordania, Iran, Ireland, Israel, Italy, Japan, Kenia, Latvia, Lithuania, Luxemburg, Macedonia, Madagascar, Maldive, Malta, Marocco, Maurice, Mauritania, Mexico, Moldova, Mozambique, Niger, Nigeria, Norway, New Zeeland, Netherlands, Pakistan, Papua New Guinee, Poland, Portugal, Quatar, Cech Republic, Central African Republic, South Koreea, The Democratic Republic Of Congo, Senegal, Republic Of Serbia, Singapore, Slovakia, Spain, Usa, Sudan, Sweden, Thailand, Taiwan, Tanzania, Tunisia, Turkey, Ukraine, Hungary, United Kingdom, Venezuela, Vietnam.

 

 

TNT is our courier for domestic shipments. You will receive an email containing your Tracking Number once your package has been shipped from our distribution center.

DHL is our courier for all shipments outside Romania. You will receive an email containing your Tracking Number once your package has been shipped from our distribution center. 

It is possible to calculate your Country shipping costs in the Shopping Bag page and change the Country of delivery at Checkout. Please note that the exact shipping costs will be applied to your order at checkout.

You can Check Status and Track your package here

 

Ioana Ciolacu offers you the possibility to pick up for free in store the items you ordered online.

During the checkout process select “Pick up in store”. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:

    • The shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

    • A copy of your valid ID
    • A valid ID of the person collecting
    • The shipping confirmation email – printed or on a mobile device

If the item is not picked up within 14 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following location:

 

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price. Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

Switzerland and Turkey
All products prices are displayed, exclusive of all taxes and duties as well as these countries vat. Orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.

Worldwide
Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne to you.

 

 

Have a question we have not answered?  Contact us.

 

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EUROPEXXSXSSMLXL
UK6810121416
US24681012
France323436384042
IT363840424446
Japan579111315
Cm
Inches

SIZEXXSXSSMLXL
Bust 80cm 84cm 88cm 92cm 96cm 100cm
Waist 60cm 64cm 68cm 72cm 76cm 80cm
Hips 86cm 90cm 94cm 98cm 102cm 106cm

Bust – Measure around the fullest part of your bust.
Waist – Measure around the smallest part of your torso.
Hips – Measure around the fullest part
Inside leg – Measure from your crotch to the bottom of your ankle bone.
REGULAR/SLIM SIZESXSSML
Chest 81-86cm 89-94cm97-102cm104-109cm
Neck33-34cm36-37cm38-39cm41-42cm
Waist66-71cm74-79cm81-86cm 89-94cm
Arm Length 79-81cm81-84cm84-86cm86-89cm
Neck – Measure around the middle of your neck (at the Adam’s apple), keeping the tape a bit loose.
Chest – Measure under your arms around the fullest part of your chest.
Waist – Measure around the your natural waistline, keeping the tape a bit loose.
Arm Length – Bend your elbow 90 degrees and place your hand on your hip. Hold the tape at the center back of your neck. Measure across your shoulder to your elbow and down to your wrist. The total length is your sleeve length.
AGE4 years5 years6 years8 years10 years12 years
UK4567-89-1011-12
US4567-89-1011-12
France4567-89-1011-12
IT4567-89-1011-12
Japan4567-89-1011-12
AGE4 years5 years6 years8 years10 years12 years
Height98-104cm105-110cm111-116cm117-128cm129-140cm141-152cm
Chest56cm 58cm60cm64cm70cm78cm
Waist 52cm53cm54cm56cm58cm60cm
Hips60cm62cm64cm70cm76cm82cm