REPAIR

If you purchased an Ioana Ciolacu item, we know you love it and wore it extensively.
However, we are aware that wearing an item for a long period may subject it to wear & tear.

 

Sometimes you forgot it on while cooking a messy recipe, or your BFF burnt it with a cigarette in a crowded festival, or you simply text while walking and caught yourself in a street sign. Sometimes you simply love a piece so much you wear it everyday.

Don’t worry, we’ve all been there. But here at Ioana Ciolacu we think that having a piece for many years is essential for a sustainable way of living. As Vivienne Westwood said, ‘buy less, choose well, make it last’ is crucial for a bright future for all of us.

That being said, we appreciate and encourage your sustainable way of living with our Repair Service.

 

Situations that qualify for this service:

  • Products bought directly from our online shop in the Capsule and Unisex section
  • Ribs and cuffs that loosen due to extensive wearing and washing
  • Broken zippers
  • Accidents: stains, cigarette burns, bleach marks, rips and cuts.

If one of the above situation happens with your Ioana Ciolacu product, please take a photo of the problem area, complete this form and send it to us. We will analyse your problem/situation and we will either advise you on how to solve it yourself or, if the situation is out of your hand but we can do it, we will send you an acceptance email. You can then send us your broken product and we could replace the broken part of the product. The delivery back and forth to us is at your own cost, but we will repair it for free.

 

* Please do not abuse this service since it implies an extra carbon footprint as well.
** We reserve the right to deny repair claims that do not qualify.

 

Items marked with * are required.


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EUROPEXXSXSSMLXL
UK 6 8 10 12 14 16
US 2 4 6 8 10 12
France 32 34 36 38 40 42
IT 36 38 40 42 44 46
Japan 5 7 9 11 13 15
SIZEXXSXSSMLXL
Bust 80cm 84cm 88cm 92cm 96cm 100cm
Waist 60cm 64cm 68cm 72cm 76cm 80cm
Hips 86cm 90cm 94cm 98cm 102cm 106cm
Bust – Measure around the fullest part of your bust.
Waist – Measure around the smallest part of your torso.
Hips – Measure around the fullest part
Inside leg – Measure from your crotch to the bottom of your ankle bone.

REGULAR/SLIM SIZESXSSML
Chest 81-86cm 89-94cm 97-102cm 104-109cm
Neck 33-34cm 36-37cm 38-39cm 41-42cm
Waist 66-71cm 74-79cm 81-86cm 89-94cm
Arm Length 79-81cm 81-84cm 84-86cm 86-89cm
Neck – Measure around the middle of your neck (at the Adam’s apple), keeping the tape a bit loose.
Chest – Measure under your arms around the fullest part of your chest.
Waist – Measure around the your natural waistline, keeping the tape a bit loose.
Arm Length – Bend your elbow 90 degrees and place your hand on your hip. Hold the tape at the center back of your neck. Measure across your shoulder to your elbow and down to your wrist. The total length is your sleeve length.
 
AGE4 years5 years6 years8 years10 years12 years
UK 4 5 6 7-8 9-10 11-12
US 4 5 6 7-8 9-10 11-12
France 4 5 6 7-8 9-10 11-12
IT 4 5 6 7-8 9-10 11-12
IT 4 5 6 7-8 9-10 11-12
AGE4 years5 years6 years8 years10 years12 years
Height 98-104cm 105-110cm 111-116cm 117-128cm 129-140cm 141-152cm
Chest 56cm 58cm 60cm 64cm 70cm 78cm
Waist 52cm 53cm 54cm 56cm 58cm 60cm
Hips 60cm 62cm 64cm 70cm 76cm 82cm