SECURE PAYMENTS

Ioana Ciolacu accepts the following payment methods:

Cash on delivery – for Romania only
Pay with cash when receiving the parcel.

Credit card
Visa/Visa Electron, Mastercard/Maestro (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). We use www.plationline.ro services for Card payments. The payment will appear on your Bank Statement as ioanaciolacu.com/shop. Payment is only debited from your card at time of dispatch.

Direct Bank Transfer
If your credit card is not accepted for online payments, you can choose to pay with a direct bank transfer. In the Payment Details field, please fill in the code provided next to the item, so we can link your order with the right product.
The payment is confirmed after we verify the information you provided, the order details and the payments confirmation by the bank ( or you can send us a copy of the bank OP at [email protected]).

You can choose to pay with a direct bank transfer at:

Account name: SKINDROME
Account number: 4322544362299885
Bank name: ING BANK N.V. AMSTERDAM
IBAN: RO61INGB0000999904403322
BIC/Swift: INGBROBU

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call Customer Care on +40 731 329 275, Monday to Friday, 9am – 6pm.

On Ioana Ciolacu, every purchase is made with maximum security thanks to the use of Comodo-certified SECURE SERVERS and the implementation of the most advanced encryption services (SSL). We only use PROTECTED CONNECTIONS, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your CREDIT CARD PURCHASES, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

The MasterCard SecureCode / Verified by Visa passwords are security codes issued by your credit card company. If you have already registered with the service and created a password for your credit card, you will be asked to enter it before completing the order. If you have not yet activated this security feature no further information will be requested and you will be able to complete your purchase anyway.

If you choose the Direct Bank Transfer or Credit Card payment option at checkout, the full amount of your order is calculated in the total you pay online. You won’t need to pay anything to the courier.

If you choose the Pay on Delivery ( for Romania only) payment option at checkout, the full amount of your order is to be paid directly to the courier upon arrival.

Purchasing on Ioana Ciolacu is reserved for END CONSUMERS. Our prices are INCLUSIVE OF VAT.
For each order, Ioana Ciolacu issues an INVOICE; the document will be sent as an attachment in the shipping confirmation e-mail and along with your parcel.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.

For this reason, sales tax might be added to your merchandise total and displayed on the payment page of the cart.

We’ll send you the invoice by e-mail when the order is shipped and a copy along with your parcel. If you want to enter specific billing details just do it from the checkbox “Billing details” and specify your billing information.

For more information, please read our Terms & Conditions in full.

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EUROPEXXSXSSMLXL
UK 6 8 10 12 14 16
US 2 4 6 8 10 12
France 32 34 36 38 40 42
IT 36 38 40 42 44 46
Japan 5 7 9 11 13 15
SIZEXXSXSSMLXL
Bust 80cm 84cm 88cm 92cm 96cm 100cm
Waist 60cm 64cm 68cm 72cm 76cm 80cm
Hips 86cm 90cm 94cm 98cm 102cm 106cm
Bust – Measure around the fullest part of your bust.
Waist – Measure around the smallest part of your torso.
Hips – Measure around the fullest part
Inside leg – Measure from your crotch to the bottom of your ankle bone.

REGULAR/SLIM SIZESXSSML
Chest 81-86cm 89-94cm 97-102cm 104-109cm
Neck 33-34cm 36-37cm 38-39cm 41-42cm
Waist 66-71cm 74-79cm 81-86cm 89-94cm
Arm Length 79-81cm 81-84cm 84-86cm 86-89cm
Neck – Measure around the middle of your neck (at the Adam’s apple), keeping the tape a bit loose.
Chest – Measure under your arms around the fullest part of your chest.
Waist – Measure around the your natural waistline, keeping the tape a bit loose.
Arm Length – Bend your elbow 90 degrees and place your hand on your hip. Hold the tape at the center back of your neck. Measure across your shoulder to your elbow and down to your wrist. The total length is your sleeve length.
 
AGE4 years5 years6 years8 years10 years12 years
UK 4 5 6 7-8 9-10 11-12
US 4 5 6 7-8 9-10 11-12
France 4 5 6 7-8 9-10 11-12
IT 4 5 6 7-8 9-10 11-12
IT 4 5 6 7-8 9-10 11-12
AGE4 years5 years6 years8 years10 years12 years
Height 98-104cm 105-110cm 111-116cm 117-128cm 129-140cm 141-152cm
Chest 56cm 58cm 60cm 64cm 70cm 78cm
Waist 52cm 53cm 54cm 56cm 58cm 60cm
Hips 60cm 62cm 64cm 70cm 76cm 82cm