SECURE PAYMENTS

Ioana Ciolacu accepts the following payment methods:

Cash on delivery – for Romania only
Pay with cash when receiving the parcel.

Credit card
Visa/Visa Electron, Mastercard/Maestro (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). We use www.plationline.ro services for Card payments. The payment will appear on your Bank Statement as ioanaciolacu.com/shop. Payment is only debited from your card at time of dispatch.

Direct Bank Transfer
If your credit card is not accepted for online payments, you can choose to pay with a direct bank transfer. In the Payment Details field, please fill in the code provided next to the item, so we can link your order with the right product.
The payment is confirmed after we verify the information you provided, the order details and the payments confirmation by the bank ( or you can send us a copy of the bank OP at shop@ioanaciolacu.com).

You can choose to pay with a direct bank transfer at:

Account name: SKINDROME
Account number: 4322544362299885
Bank name: ING BANK N.V. AMSTERDAM
IBAN: RO61INGB0000999904403322
BIC/Swift: INGBROBU

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by telephone, you can call Customer Care on +40 731 329 275, Monday to Friday, 9am – 6pm.

On Ioana Ciolacu, every purchase is made with maximum security thanks to the use of Comodo-certified SECURE SERVERS and the implementation of the most advanced encryption services (SSL). We only use PROTECTED CONNECTIONS, as demonstrated by the “https” URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your CREDIT CARD PURCHASES, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

The MasterCard SecureCode / Verified by Visa passwords are security codes issued by your credit card company. If you have already registered with the service and created a password for your credit card, you will be asked to enter it before completing the order. If you have not yet activated this security feature no further information will be requested and you will be able to complete your purchase anyway.

If you choose the Direct Bank Transfer or Credit Card payment option at checkout, the full amount of your order is calculated in the total you pay online. You won’t need to pay anything to the courier.

If you choose the Pay on Delivery ( for Romania only) payment option at checkout, the full amount of your order is to be paid directly to the courier upon arrival.

Purchasing on Ioana Ciolacu is reserved for END CONSUMERS. Our prices are INCLUSIVE OF VAT.
For each order, Ioana Ciolacu issues an INVOICE; the document will be sent as an attachment in the shipping confirmation e-mail and along with your parcel.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.

For this reason, sales tax might be added to your merchandise total and displayed on the payment page of the cart.

We’ll send you the invoice by e-mail when the order is shipped and a copy along with your parcel. If you want to enter specific billing details just do it from the checkbox “Billing details” and specify your billing information.

For more information, please read our Terms & Conditions in full.