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Our team is available to assist you with any inquires you may have Monday to Friday

10am – 6pm EET

Return Shipping Options

You are welcome to return your order using any tracked, door-to-door courier service, such as DHL Express, UPS, FedEx etc. Postal services are not accepted.

If you prefer, you may instead generate a DHL Express return label through our portal below. This allows you to create your shipping label online in just a few steps.

Please note:

  • The cost of the DHL Express return label will be deducted from your refund.
  • Most return labels cost between €30 and €80, depending on the collection country and parcel weight. In rare cases, remote locations or oversized parcels may result in a higher shipping cost.
  • Any customs duties, import taxes or similar charges imposed by the destination or transit countries remain the customer's responsibility.
  • Please ensure your parcel is securely packed and dispatched within the approved return period.

Questions?

If you experience any issues generating your return label, please contact our Client Advisors and we'll be happy to assist you.